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How We Protect Your Privacy ?
How to Cancel or Change an Order ?
What information do I need to pick up my order?
What is the total delivery time for my order?
What if I'm not shipping to my billing address?
What if I'm not shipping to my billing address?


How We Protect Your Privacy ?
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

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How to Cancel or Change an Order ?
If you need to change an existing order, you can either cancel the order and place a new one, or you can place a new order for the items that you did not include in the first order. You can cancel an order anytime during Checkout by clicking "Cancel." You can also cancel an order after you've completed it, provided that we have not already finished processing the order for shipment.* To cancel after your order is completed, call Customer Service at 1-800-966-6546 from 6 a.m. to 1 a.m. (CT), 7 days a week. *We will do our best to act on your request to cancel orders after you have placed them. However, we fill orders quickly and may have already processed your order for shipping. If we are unable to cancel your order before it has been processed, be assured that you can return any unwanted items to us after you receive them. You will have the option of returning the items to us by mail or directly to a Wal-Mart store, whichever is more convenient for you. Instructions on how to return items will arrive with your order.

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What information do I need to pick up my order?
You will need a valid photo ID and one copy of the email you received when your order was ready for pickup. You will be required to sign for your order when you pick it up.

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What is the total delivery time for my order?
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below.Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. You can usually find an item's processing time when you click "See estimated arrival date" on the item page. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping time below.

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What if I'm not shipping to my billing address?
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

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What if I'm not shipping to my billing address?
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

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Last Updated: 2 May 2007 20:55:59 PDT home  |  about  |  terms  |  contact
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